How Onegate Helps Small Businesses

Onegate is an online platform that provides businesses with their own customized mobile apps and a content management platform. It enables online interactions between businesses and their customers in a modern, privacy-first and cost effective way.

In 2020, digital shifted from nice-to-have to must-have.

In 2021, companies will accelerate their digital transformation with a focus on customers and what, where, and how to serve them.

Here are some stats predicted by Forrester:

• Digital customer service interactions will increase by 40%
• Marketing efforts on brand loyalty and retention will increase by 30% because customer experience is the main focus
• In 2021, most companies will be moving technology into every part of their business

Great Customer Service makes all the difference

For any successful business, developing and selling a good product or service is only half the battle. Providing your customers with good customer support is just as important.

By providing good customer service experiences, your customers will associate that good feeling with the transaction. They will then be more likely to come back again.

How does Onegate help businesses improve their customer service?

Onegate offers all the right tools to keep businesses in front of their customers so they can deliver a great customer experience. A light CRM module is integrated by default on all Onegate provided solutions and includes:

• Contact management
• Contact grouping and tagging (segmentation)
• Assign the responsible agent
• Group live chats
• Scheduled automatic chat and email notifications
• File sharing and management
• Digital Signatures from both ends

Branding is the name of the game

Branding is absolutely critical to a business because of the overall impact it makes on your company. Branding can change how people perceive your business and it has a direct impact on increasing business value, landing new customers and retaining the existing ones, creates trust and supports marketing efforts.

Visual elements like company name, logo and colours make a huge chunk of what branding is.

Onegate generated mobile app is customized to display the company name and logo and use the chosen colours in a well balanced way to make sure the end users always get the best UI experience.

To bring things to another level, Onegate also offers a plan which enables standalone hosting of the mobile apps on Apple App Store and Google Play Store.

The end users would be able to find and install the listed apps by searching for the business name. This enables businesses to deliver a full unique experience to their customers having their own app icons.

Marketing done right

Good marketing beats competition, delights customers, and returns a healthy return on your investment.

The main goal of marketing is to educate the customers about products and services.

Content marketing is a marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain an audience — and, ultimately, to drive profitable customer action. Great written content goes a long way. It informs customers and creates trust.

Onegate provides a direct marketing channel that businesses can use to target existing customers as well as potential ones. Our CMS and distribution module includes:

• Centralized place to write and manage all your content
• Categorization and scheduled publishing
• Campaign and offers generation and distribution
• Direct Push Notifications to customers devices
• Automatic posting to the integrated social media accounts

Online booking saves time and money

Every company needs to maximize revenues and productivity if it hopes to thrive and remain in business. Manually taking and managing appointments through phone calls, emails and other forms is exhausting, error prone and it costs time and money.

Onegate integrated online booking and appointment scheduling module allows your customers to book anytime, right from their mobile device, and optimizes how you manage and process all the appointments. Some of the features include:

• Online booking and notifications
• Appointment scheduling
• Working days and hours configuration
• Flexible and fixed booking periods
• Ability to reschedule and integration via the built in chat

Conclusion

Today, businesses need to keep up with ever growing customer expectations if they need to survive and grow. COVID-19 pandemic has shown the world the power and the importance of technology integrations into business processes. Companies with great customer support, digital marketing, online booking and appointments did far better than those who got left behind in the digital transformation journey.

Onegate solves the main pain points that businesses face when they start embracing technology into their workflows. It saves time, money and it shields away integration, hosting, security and privacy issues that often arise.

If you are interested to learn more about us please visit https://onegate.app. Any questions or suggestions are welcome, so please feel free to contact us at contact@onegate.app.